Customer Service

WakePROPS.com is the result of 20 years of experience in the wakeboard industry. After being continually frustrated by the lack of knowledge and experience when shopping for propellers, it became clear that there was a real possibility to help fellow riders get the information they need, and provide a great shopping experience at the same time.

WakePROPS.com represents an entirely new way to shop for wakeboard and waterski boat propellers. Information, education, easy to navigate, and enjoyable to use, we've designed this site to match our over-arching philosophy; provide the best product, at the best price, with the best customer support. Browse our site and feel free to call our knowledgeable customer service representatives if you have any questions.

We just recently moved into a new building in Portland Oregon where we have over 10,000 square feet of office and warehouse space. While we do not maintain a retail location we are always happy to have customers visit us, so if you're in the area please feel free to stop by. Our offices are open to visitors from 10AM-5PM Monday-Friday, and our ballast experts are available by phone from 9AM-5PM Monday-Friday.

WakePROPS.com
615 SE Glenwood Dr. Suite 120
Bend, OR 97702
(888) 543-8846 (toll-free)
(503) 278-5357 (local)

Back to Top

We want you to receive the best deal on your boat propeller. If WakeProps has the product in stock we will match any authorized dealer's advertised price on the same in-stock item. Don't forget that on top of FREE SHIPPING (Any order over $99) we also have NO SALES TAX, and the guides you need to find the best proppeller for your application.

• WakeProps Best Price Guarantee is only valid on products that are in stock in our warehouse and sold by factory authorized internet dealers.
• WakeProps Best Price Guarantee is not available on any coupons or individual discounts.
• WakeProps Best Price Guarantee is the item price plus shipping plus any sales tax that applies. We match the shipped price of the prop.
• WakeProps Best Price Guarantee is only available on an exact, in stock product with a displayed internet price (not price implied after promotions and coupons)

If you have any questions about our price match policy, or if you would like us to match a price for you, simply contact us.

Note: We have the right to refuse price matching at any time for any reason. In order to qualify for price matching, item must be identical make, model, year, and part number, and we must have it in stock. Price matching excludes sale items and previously purchased products.

Back to Top

We realize that the last thing you want to do is pay to have your order shipped when shopping online, which is why we include fast free shipping on all prop orders within the continental United States. We also offer a flat rate, $7.95, shipping on orders that don't include props.

Note: Free shipping offer applies to orders shipped to the Continental United States, and will be shipped via the most economical method, typically UPS Ground.

Back to Top

Because we're located in the great state of Oregon, which does not currently charge sales tax on retail purchases, we will never charge you sales tax when you shop with us. That means you save almost 10% on purchase you make through us, and with our quick shipping, most customers receive their orders in two or three days.

Back to Top

You have more important things to do than spend your time learning everything there is to know about pitch, cup, slippage engine RPMs, etc (that's what our sales experts get paid to do), which is why we offer free lifetime technical support, and expert advice with every purchase. From replacing a damaged factory propeller, to determining the best upgrade for better performance, our propeller experts have years of experience to make sure you get the correct product for your application.

Our support doesn't end when you place your order either; as long as you own product from us we'll support it, so regardless of what boat you currently own, we'll work with you to make sure our products are performing correctly to give you the best overall performance.

Back to Top

Depending on how your order was placed there are two options for checking its current status. During the checkout process on our website you were presented with the option to create a customer account (if you placed your order over the phone this account was automatically created for you). While not necessary, an account on our site allows you to store address information, view order history, and check the status of current orders. If you did setup an account during checkout follow the instructions that were emailed you to access your account. Once you've logged in you can view the status of any orders you've placed, and also track the shipping for any orders in transit to you. If you have trouble accessing your account, or can't find the instructions that were emailed to you please contact us.

If you chose not to create an account during the checkout process, you'll need to contact us to get an update on the status of your order. Keep in mind that we will always notify you of any hold-ups in the processing of your order, and tracking information will be emailed to you automatically as soon as your order ships out.

To check the status of your order contact a propeller expert.

Back to Top

Every product on our website features live inventory, which means the status of each product is shown in real-time, so you can be sure we do indeed have a product in stock before placing your order. We use a number of inventory level notifications, all of which should be fairly obvious, to communicate when products will ship from our warehouse. Please note that the time span given does not include shipping and is not the date you will actually receive your products.

Here are examples of the availability you will see when browsing our website:

If you have questions about a specific products availability, or need to check to ensure a delivery date, please contact a propeller expert.

Back to Top

All products that are in stock will ship within 1 business day from the date of purchase (business days are Monday through Friday, excluding holidays) via the shipping method chosen at the time of checkout. Flat Rate Saver and orders that qualify for Free Shipping are shipped via the most economical method, which is typically UPS Ground. If you want or need your product earlier, please select a faster shipping method at the time of checkout. For an estimate of when your order will arrive using the Flat Rate Saver or Free Shipping option, see the UPS Ground Service map below.

We ship to many international locations, and try to offer everything from the most economical to the fastest shipping methods available. Unfortunately due to the delays that can occur in customs it's difficult to accurately estimate how long shipping will take to most foreign countries. For an estimate of when you will receive your package please refer to the table we have compiled below.

If you're leaving for a trip or have a deadline that you must receive your order by please contact us prior to ordering so we can ensure your needs are met.

Back to Top

We gladly accept Visa, MasterCard, American Express, Discover, and any debit/check cards with a Visa or Mastercard logo.

Back to Top

Returns:
Your happiness is our number one priority, so we'll gladly accept returns on any like new products for up to 30 days (please note that sales on all custom ordered items are final). Just retain all of the original packaging that was included with your order so you can return the item complete and we'll be happy to refund your original payment method.

All returns must be delivered to our warehouse within 30 days of when you receive your order; please contact a sales representative before returning any product to WakePROPS and we will supply you with return instructions and issue an RMA (Return Merchandise Authorization) number. Returns received without an RMA number will most likely be refused, so make sure you contact us first. Once your item is received we will process the return and issue a refund to the original payment method within one business day. Please note that it can take up to 10 business days for the credit to be posted your account, so if you check your statement online it may not show up right away. For any questions regarding our returns process please contact us at sales@wakeprops.com or (888) 543-8846.

Exchanges:
For the convenience of our customers we do not do exchanges. Instead, we ask that you simply place a new order either over the phone or online for the product that you would like so that we can deliver it to you as soon as possible. Then simply contact us to return the original item you as soon as it is convenient for you and we will issue a refund to your credit card.

Back to Top

Back to Top

We support the manufacturer's full warranty period, which will vary from company to company and product to product. In most cases the original warranty extends for a period of (1) one year from the date of purchase, and covers defects in material and workmanship. Abuse, neglect and damage due to improper use are not covered under any warranty offered.

If you have questions about the warranty of a product you purchased, or if you need to process a warranty claim, please contact us and we'll be happy to help.

Back to Top

We adhere to our vendor’s Minimum Advertised Price (MAP) policy. If we lower the price of an item, within 15 days of a purchase we will extend the difference to you as store credit. This excludes promotional discounts and group buys.

If one of our competitors drops their price within 7 days of a purchase, give us a call and we will credit the difference on the card used for the initial purchase. The price match is only available on an exact, in stock product with a visible internet price. Only valid on products sold by factory authorized internet dealers and not available on any coupons or individual discounts.

Back to Top

To update your account information click on the "My Account" link on the top, right hand side of any page above our phone number. If you have not already, sign into your account. The user name is your email address. If you do not remember your password use the Forgot Your Password link below the account username and password fields. Once you are signed in there will be a “My Account” menu on the left hand side. There you will be able to update shipping billing and other user information.

Back to Top